Privacy notice
How Steor Learning Services collects, uses and looks after information about learners and their families.
Who is responsible for your information
Steor Learning Services is a sole trader business run by Monique de Comarmond, who is the data controller for the information described here. You can reach her at monique@steorlearningservices.co.uk.
What is collected
When you send an enquiry
- Your name and email address
- The subject you are enquiring about
- Whatever you choose to tell us about your learner in the message
When you complete an Initial Learning Profile
- Learner details: name, preferred name, date of birth, school or education setting, year group
- Parent or carer details: name, relationship to the learner, email address, home address, emergency contact number
- Information about how your learner learns, what they enjoy, what they find difficult and what helps them
- Health information, including diagnoses, medical conditions, allergies, medication, and whether your learner has an EHC Plan
- Details of other professionals involved in supporting your learner
- Practical information about the equipment available for online sessions
Some of this is what data protection law calls special category data, because it concerns health. It is collected only because it is genuinely needed to teach your learner safely and well, and it is never used for marketing.
While tuition is running
- Session records: what was covered, how it went and what comes next
- Attendance and scheduling information
- Audio recordings of sessions, made for recap and review and kept as an additional safeguarding record
- Any reports or plans you choose to share, such as an EHC Plan or an Educational Psychologist report
Why it is used
- To decide whether Steor Learning Services can meet your learner’s needs
- To plan and deliver personalised tuition
- To report progress back to you
- To keep your learner safe, including acting on any safeguarding concern
- To meet legal, tax and insurance obligations
Different activities rely on different lawful bases:
- Performance of a contract for arranging, delivering and invoicing tuition, and for keeping the session records that go with it
- Explicit consent for holding and using health and other special category information about your learner, given when you complete the Initial Learning Profile
- Explicit consent for making and keeping audio recordings of sessions
- Consent for optional extras you choose to opt into, such as Session Feedback emails and additional progress reports
- Legal obligation for tax and accounting records, and vital interests or legal obligation where a safeguarding concern has to be acted on
- Legitimate interests in running and insuring the service
Where consent is the basis, you can withdraw it at any time by emailing Monique, and it will be acted on straight away. Withdrawing consent to hold special category information, or to record sessions, does not affect anything already done lawfully beforehand. Please note that some records cannot be deleted on request where there is a legal obligation or a live safeguarding reason to keep them, and Monique will explain if that ever applies.
Who else sees it
Information about your learner is not sold, and it is not shared for marketing. It may be handled by:
- Netlify, which hosts this website and receives form submissions before passing them on by email
- Microsoft, whose Teams software is used to deliver the online sessions themselves. Teams is not used to record sessions and does not hold any recordings
- Professional advisers, insurers or an accountant, where genuinely necessary
The one exception to confidentiality is safeguarding. If there is a concern that a child is at risk of harm, information will be shared with the appropriate authority, such as the child’s school designated safeguarding lead, the local authority or the police. Where it is safe and appropriate to do so, you will be told.
How long it is kept
- Enquiries that do not lead to tuition: deleted within six months
- Learner records and session notes: kept while tuition is ongoing and for a reasonable period afterwards, then securely deleted
- Session recordings: kept for the duration of the tuition relationship and for 12 months after the final session, for recap and review and as a safeguarding record, then securely deleted
- Financial records: kept for six years, as tax rules require
How your information is protected
- Digital records are held on a laptop that is encrypted and password protected, and used only by Monique
- Session audio is recorded on a separate dictaphone rather than through Teams or any other video platform. The audio file is transferred to a password-encrypted hard drive, which is kept in a locked cabinet
- Paper records are kept in a locked cabinet, in a room that only Monique can access
- When paper records are no longer needed they are shredded and disposed of securely
- Information is only ever shared with the people and organisations listed above, and only where it is genuinely necessary
Your rights
You have the right to ask for a copy of the information held about you or your learner, to have it corrected, to have it deleted, to restrict or object to how it is used, and to withdraw consent. To exercise any of these, email monique@steorlearningservices.co.uk and you will receive a response within one month.
If you are not happy with how your information has been handled, you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
This website
This site does not use tracking or advertising cookies. If you turn on Calm mode, or begin an Initial Learning Profile, that is stored in your own browser on your own device so the page remembers it next time. Nothing from that storage is sent to Steor Learning Services or anyone else, and clearing your browser data removes it. You can clear a part-completed profile yourself at any time using the button at the top of that form.
Last reviewed: September 2026